Complaints, lost property and safety
How to raise a complaint, get back something you left in a car, or report a safety concern.
Making a complaint
Contact us within 28 days of the journey, with your booking reference if you have it:
- Phone 020 3369 3333 or 020 8900 2223
- Email info@gulfcars.co.uk
We acknowledge every complaint within 1 working day and send a full written response within 10 working days.
If you're unhappy with our response, you can ask for a review by our Director. If you're still not satisfied, you can contact Transport for London, which licenses us.
We treat complaints about accessibility as a priority.
Lost property
Call us as soon as you can with the date, time and route of your journey. We hold lost property for 90 days.
Collection from our office at 110 Wembley Park Drive is free. We can deliver it to you for the normal fare plus a £10 handling fee. Items not collected after 90 days may be disposed of or donated.
Safety concerns
If you're worried about the safety of a child or adult on one of our journeys, call us and ask for the Designated Safeguarding Lead. If someone is in immediate danger, call 999.
Your personal data
To ask for a copy of your data, or for it to be corrected or deleted, contact us at the details above. See our privacy notice.